I took my laptop just in case, and was thrilled to find free broadband via ethernet, so I was able to keep in touch with people and while away the days with some soothing editing in ODP and BOTW.
As I expected, it was an eye-opening experience to be an in-patient, and I rapidly came to realise that once you know you are going to go home eventually, the big issues fade to insignificance and the tiny things exert the greatest influence on your day, for better and for worse.
- The friend who ensured that flowers were in my room by the time I woke from surgery.
- Free internet (for reasons of sanity and companionship)
- Prompt attention by IT (who first had to "test" my laptop for presumably dangerous somethings. It passed. Phew.)
- Great food (no, really, it was outstanding, and all patients know that meals are the highpoints of every day.)
- Food not only varied and tasty, but arriving hot. (See above)
- Proper cutlery (eating in a semi-upright position is hard enough without bendy plastic knives and blunt plastic forks)
- Endlessly patient "Service Assistants" who refilled my water jug umpteen times a day.
- The surgeon's young son who came with his father on Sunday morning and gravely assured me that "Daddy will fix you up. He always does."
- The wonderful crispness of a sunny winter morning the first day I could walk outside.
- Staff not explaining who they are or why they have come to speak to you.
- Staff coming into the room and reading my notes without even looking at me or saying hello.
- "Duty of care" taken to ludicrous extremes. Many infuriating examples, but this was the silliest: I asked the meal-delivery person if she could please raise the head of my bed so I could eat, but she was "not allowed" to do that, so I had to wait for an "authorised" person, by which time my dinner was cold.
- Leaving the bright examination light on when leaving the room. (It was out of my reach.)
- Not returning the bed/door/curtain to its pre-visit state before leaving.
- Leaving the bedside trolley out of reach.
- Putting the pillows on a shelf wayyy out of post-op reach (can you see a theme here?)
I was a very "good" patient, and did not bother the staff at all, but perhaps I need to attract more attention next time. I don't know when or why it apparently became too time-consuming, out-dated, unprofessional, or perhaps just inefficient for nurses to provide, but I would have given a very great deal for some good old-fashioned TLC.